FAQ

Frequently Asked Questions

About our computers

What does "Refurbished - Excellent" mean?
It's a previously owned computer that we've tested, cleaned and reinstalled. No visible cosmetic flaws when held at arm's length, and light marks may show on close inspection. Our Condition Guide explains exactly what we check.

Are these used computers?
Refurbished ones are, yes. They come from businesses that have upgraded their fleets. We test every unit, wipe the drive and reinstall Windows before it ships. We also sell brand-new computers, marked New in the title.

What comes in the box?
The computer and a compatible charger, which may not be the original branded one. There's no original retail box, and no extras such as docks, styluses, bags or spare cables, even if they appear in the product photos.

How is the battery?
Every refurbished unit holds a charge and tests at 80% or more of its original capacity. Batteries are used parts, so run time is shorter than on a new machine.

Is Windows genuine?
Yes. The drive is wiped and Windows 11 Pro is installed fresh, using the license that belongs to that computer.

What happened to the previous owner's data?
Every storage drive is wiped before a computer is resold, and Windows is reinstalled from scratch. Nothing of theirs remains.

Can I see photos of the actual unit?
Most listings use manufacturer photos of the model. Email us the product name and we'll send photos of the specific unit before you buy.

Warranty and returns

What warranty do I get?
Every computer, refurbished or new, comes with our 30-Day Limited Warranty. If a covered part fails, we replace the unit, or refund you if we can't. We pay shipping both ways. New computers also carry the manufacturer's warranty, stated on the product page.

Can I return something I don't want?
Yes, within 30 days of delivery, and we pay the return shipping. See our Return Policy.

Is there a restocking fee?
Not if the item comes back in the condition we shipped it. A fee may apply if it returns damaged, missing parts or accessories, or with wear that wasn't there before, and we always tell you the amount before processing the refund. Faulty items are never charged a fee.

Shipping

How much is shipping?
Free on every order. If you need it faster, Next Day Air is $19.99 at checkout.

How quickly do you ship?
Orders placed before 12:00 PM Central on a business day leave our Texas warehouse the same day. Later orders go out the next business day.

Where do you ship?
Anywhere in the lower 48 states. We don't currently ship to Alaska, Hawaii, Puerto Rico, PO boxes, military addresses or internationally. Email us for a quote if you're outside that area.

Will someone need to sign for it?
Orders over $1,000 require a signature on delivery. Please use an address where someone can sign during business hours.

Business and bulk orders

Do you sell to businesses and schools?
Yes, that's a large part of what we do. Email us with the models and quantities you need and we'll send a quote.

Can I buy 10, 50 or 100 units of the same model?
Often yes, even when the listing shows fewer. Email us before ordering and we'll tell you what we can source and when.

We're tax exempt. What do you need?
Send your exemption certificate (Texas Form 01-339 or your state's equivalent) to info@usacomputersurplus.com before ordering, and we'll set up your account so tax isn't charged.

About us

Are you the same seller as on Amazon?
Yes. We've sold on Amazon for years and you can read our feedback there: our Amazon storefront. Orders placed here ship from the same warehouse, with our own warranty and support.

How long have you been in business?
Since 2013. More on our About page.