Shipping policy
Shipping Policy
Shipping is free on every order. We ship from our warehouse in Farmers Branch, Texas.
How fast we ship
- Orders placed before 12:00 PM Central on a business day ship the same day.
- Orders placed after that, or on a weekend or holiday, ship the next business day.
- You'll get a tracking number by email as soon as your order leaves the warehouse.
Where we ship
- We ship anywhere in the lower 48 states.
- We do not currently ship to Alaska, Hawaii, Puerto Rico or other US territories, PO boxes, or APO and FPO addresses.
- We do not currently ship internationally.
Buying for a business or school outside those areas? Email us and we'll quote it separately.
Carrier and delivery time
Orders travel by UPS. Delivery usually takes 1 to 5 business days after dispatch, depending on how far you are from Texas. Delivery estimates are not guarantees, and weather or carrier delays can add time.
Need it faster?
At checkout you can upgrade to Next Day Air for $19.99. Orders placed before 12:00 PM Central on a business day go out the same day and arrive the next business day. Free shipping remains available on every order.
Signature on delivery
Orders over $1,000 require a signature when delivered. This protects both of us on higher-value computers. Please use an address where someone can sign during business hours.
Damaged or missing shipments
If a box arrives damaged, take photos before opening it if you can, and email info@usacomputersurplus.com within 48 hours of delivery. If tracking says delivered and you don't have the package, contact us and we'll open a claim with UPS.
Bulk and business orders
For pallets or large quantities, email us before ordering. We'll arrange freight and a delivery appointment, and we'll price the shipping with the order.
Questions
Outlet Direct LLC, doing business as USA Computer Surplus
2261 Morgan Pkwy STE 160, Farmers Branch, TX 75234
Email: info@usacomputersurplus.com
Phone: 214-418-6381, Monday to Friday, 8:00 AM to 2:00 PM Central